Privacy Policy – Southpoint Air

Last Updated: 07/14/25

Southpoint Air (“we,” “us,” “our”) values the privacy of our customers and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or use our services. By using our website, you agree to the terms outlined below.

1. Information We Collect

• Personal Information: We may collect your name, phone number, email address, home address, and any details you voluntarily submit through our booking form or phone calls.
• Service Information: When requesting diagnostics or repairs, we may log service-related details like appointment history and unit type.
• Automatically Collected Information: We may use cookies or similar tools to collect IP address, browser type, and visit history on our website.

2. How We Use Your Information

We use your information to:
• Schedule and deliver HVAC diagnostics or repairs.
• Contact you about service requests or urgent scheduling.
• Provide estimates, invoices, or billing support.
• Improve our website and customer service.
• Send follow-up communication about your service.

3. Information Sharing and Disclosure

• Service Providers: We may share data with trusted third parties who help with payment processing, scheduling, hosting, or email/SMS delivery. These providers are required to use your information only as needed.
• Legal Compliance: We may disclose your information if required by law or to respond to valid legal requests or safety concerns.

We do not sell or trade your information to third-party advertisers.

4. Your Privacy Rights

• You may request access to, correction of, or deletion of your personal data.
• To exercise these rights, please contact us using the information below.

5. Data Security

We use reasonable safeguards to protect your data. However, no system is 100% secure. Please exercise caution when sharing personal information online.

6. SMS Messaging Terms & Conditions

Southpoint Air may send you text messages regarding:
• Appointment confirmations
• Technician dispatch updates
• Emergency AC service notifications

Message frequency varies. Standard messaging and data rates may apply.
To opt out at any time, reply STOP. For help, reply HELP or contact us directly.